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Why should I fill out a Trouble Report?

Online Trouble Reports are an effective way to tell us about access numbers that are not working properly, or possible problems with our E-mail service.

Will I get a response from AT&T Worldnet Service?

Although we do not provide personalized responses, the information you provide here will be used to investigate, troubleshoot and resolve the problem you report.

Thank you for taking the time to fill out this form and thank you for using AT&T Worldnet Service.

Online Help


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Support Guidelines
 
 

Please select the type of Trouble Report you would like to create
 

Access Number Trouble Report

 
What Service Access Number is having trouble? Look it up

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What number are you calling from?

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Modem Speed:

Which type of modem do you use?

Modem Manufacturer?


 

What type of problem are you experiencing?

 
 Low Connect Speed: If your modem is connecting to the service at lower than normal speed.

 Disconnect: If you were disconnected from the service.

 Busy Signal: If you receive a Busy Signal.

 Ring No Answer: If the number rings, but does not answer.

 Unable to Browse: If you were able to connect, but could not receive or view Web pages.

 Recording: If the number was answered, but you received a recording.


 
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E-mail Trouble Report

 

 What software are you using to access AT&T Worldnet Service E-mail?

 Webmail: Web based AT&T Worldnet Service Message Center, http://webmail.att.net.

 Netmail: Web based AT&T Worldnet Service Message Center, https://netmail.att.net, accessible from anywhere on the Internet even if you are not dialed into one of our access #'s.

 E-mail Software: Microsoft Outlook, Netscape.

 Access to Worldnet from Anywhere: A feature which allows you to send and retrieve e-mail from anywhere on the Internet.

 Other (please specify):


 What problems are you encountering? (Select as many options as appropriate)

I get an error message when trying to send mail:
"Unable to contact server mailhost.worldnet.att.net. Server unavailable or Server down."

I get an error message when trying to receive mail:
"Unable to contact server postoffice.worldnet.att.net. Server unavailable or Server down."

I get an error message when trying to login to check my e-mail, and I know I have entered my correct e-mail address and password. (Failed authentication)

I am unable to access webmail.att.net.

I am unable to access netmail.att.net.


 How often do you observe this problem?

Always (Every time I dial in)

Frequently (3 out of every 4 times I dial in)

Sometimes (2 out of every 4 times I dial in)

Occasionally (1 out of every 4 times I dial in)

Infrequently

 What Access Number are you currently dialed in to?

   ( ) -   Look it up


  Please provide your AT&T Worldnet Service E-mail ID:

    @ worldnet.att.net
 
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